If you need assistance with a product, order, delivery, payment, return, or another matter related to my store, our customer support team can be reached using the information below.
1. Customer Support
Email: support@bicpenser.shop
Phone: +1 516-382-5323
You may contact us before placing an order if you have questions about our products or need additional information.
2. Order Questions
For an existing order, please include your order number in your message whenever possible.
Our team can assist with questions regarding:
-
Order status
-
Product information
-
Shipping and delivery
-
Payment concerns
-
Returns and refunds
-
Damaged products
-
Incorrect items
-
Other order-related matters
Providing relevant order information helps us identify your purchase more efficiently.
3. Product Inquiries
If you would like more information about a pen or another product before purchasing, you can contact us with the product name or other identifying details.
We will review your question and provide available information to help you make an informed purchase.
4. Return Assistance
If you need to return an item, please contact us before sending the product back.
Our support team will review your request and provide the appropriate return instructions based on our Refund Policy.
Please do not send a return to our business address unless our team specifically instructs you to do so.
5. Delivery Concerns
If your order is delayed, tracking information appears unusual, or a package is marked as delivered but cannot be located, contact us with your order number and available tracking information.
We will review the details and provide assistance where possible.
6. Support Response
We generally aim to respond to customer inquiries within 1–2 business days.
Messages received during weekends, holidays, or periods of unusually high inquiry volume may require additional time.
7. Business Information
my store
21 Burr Ave
Binghamton, NY 13903
United States
Phone: +1 516-382-5323
Email: support@bicpenser.shop
8. What to Include in Your Message
For faster assistance, you may include your order number, product name, a brief description of your question, and relevant photographs or other information when applicable.